Page 8 - Manual – Sous vide G21 – Trofeo

Troubleshooting

Problems Reasons Remedy:
Power cord is not plugged in well. Plug in, turn on the machine.
Machine does not work
Problem from the power supply. Check if the other machines work normally.
Set temperature below or close to
Water temperature does not the water temperature. Check the setting.
increase
Set heating time is too short. Prolong the heating time.
Program is wrong. Restart the power switch.
Water goes on heating
after the set temperature is Temperature sensor is invalid. Repaired by the specialist.
reached.
The circulator does not rotate. Repaired by the specialist.
Machine is not put into water. Put the machine into water and restart the power
switch.
E01 appears on the display. Turn off the machine power: If the water level
The water level is lower than the is too low, add the right amount of water to the
lowest water level or higher than container; if the water level is too high, remove the
the highest water level. water from the container.
Machine plugs in and turns The thermic overload is cut off. Contact the G21 authorized service center.
on, but no display in the
LED.
Machine is wrong. Contact the G21 authorized service center.
Air inside the pump After fill water into the tank, shake the machine
for a few times to discharge the air out of the
propeller of the pump.
High decibel noise from the
pump.
Debris inside the pump Clean the machine and pump according to How
To Clean in the manual (Or ask specialist to clean
the machine).

If other problems occur during use, contact an authorised G21 service centre. Do not attempt to
repair the appliance yourself.
Maintenance
Before cleaning, make sure the machine is turned off and cooled down to room temperature.
After cleaning, place the machine vertically,, do not lay it horizontally or upside down. Be careful
not to damage the components inside the device during cleaning. If damage occurs, contact
an authorized G21 service center. Use a new water bath for each cooking. When water is used
repeatedly, some mineral substances may adhere to the surface of the device and thereby affect
its performance. Allow the device to cool to room temperature after each work cycle. Do not
immerse a hot device in a cold water bath or a cold device in a hot water bath.
After 20 working cycles or 100 hours of cooking, disassemble the device according to the chapter
How to remove the bottom cover and clean the heat spiral.